Team members
Let colleagues sign in to the same account with their own email and password, and what each of them can do.
An account has one owner — whoever signed up — and any number of members. A member signs in with their own email and password and works inside the same account: the same agents, knowledge bases, records and console. What stays with the owner is money and membership: the plan, payment details, invoices, and who is on the team.
Inviting someone
Dashboard → Team → enter their email → Send invitation. They get a link, choose a password, and land in your account. Nothing else needs setting up: their access to the console follows automatically, under their own address, so actions there are attributed to the person rather than to the account.
The list shows three states, which is usually what you actually want to know:
| What you see | What it means |
|---|---|
| Member | They have signed in and are working in the account. |
| Email not verified | They can sign in and work normally. Verification is a nudge, not a gate — the badge stays until they click the link in their confirmation email. |
| Pending invitation | Nobody has accepted it yet. Resend it (once a minute) or revoke it. |
An invitation is good for 14 days. Resending pushes that out again, so an invitation someone finds late still works.
One address, one account
An email address belongs to exactly one account. An address that already has its own agent4.io account cannot be invited into yours, and the same address cannot hold two open invitations.
This is not a formality. If an address could be both, that person's own subscription and agents would become unreachable from their own login — they would sign in and find someone else's account. If a colleague signed up on their own before you invited them, either have them use a different address, or decide which of the two accounts should own the work and rebuild it there.
Removing access
Removing a member ends their access to your account immediately. Their sign-in still exists — they simply stop being in your account, and can be invited again later or start their own.
Cancelling an invitation before it is accepted is Revoke in the pending list.
What a member cannot do
- See or change the plan, payment method or invoices
- Buy top-ups or cancel the subscription
- Invite or remove other members
Everything else — creating agents, uploading knowledge, editing storylines, reading the inbox, connecting channels — a member can do exactly as the owner can. If you need finer-grained permissions than that, tell us what the split should be; we would rather build the distinction you actually need than guess at a role matrix.