Terms of Service

These terms govern your use of the agent4.io platform, operated by SUCHKA Spółka z ograniczoną odpowiedzialnością ("SUCHKA sp. z o.o.", "agent4.io", "we", "us"), a limited liability company incorporated in Poland with its registered office at ul. Stefana Batorego 18/108, 02-591 Warsaw, Poland, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, XII Commercial Division, under KRS no. 0001219139, NIP 7011295965, REGON 543797920, share capital PLN 5,000 paid in full.

By creating an account or using the service you agree to these terms.

1. What the service is

agent4.io is a multi-tenant platform for building and operating AI conversation agents. It provides a knowledge base with retrieval, per-end-user memory, delivery over a web widget and messaging channels, scheduled follow-ups, tool and MCP connections, an administration console, and an API.

The service is software delivered over the internet. It is not advice — legal, financial, medical, immigration or otherwise — and we are not a party to the relationship between you and the people your agents talk to.

2. Accounts

You must be at least 18 and able to enter into a contract. Where you accept on behalf of an organisation, you confirm you are authorised to bind it.

You are responsible for the accuracy of your account details, for the security of your credentials and API keys, and for everything done under your account. Tell us promptly at contact@agent4.io if you suspect unauthorised access.

3. Plans, quotas and fair use

Each plan sets a monthly token quota and a limit on the number of end users served; every plan allows unlimited agents. Current plans, prices and limits are on the pricing page and form part of these terms.

On the free plan, service pauses when the monthly quota is reached and resumes at the next cycle or on upgrade. On paid plans you may purchase additional tokens in advance at the published per-million-token rate; service continues until the quota plus any purchased balance is used, and pauses after that. Enterprise token volumes are set in the applicable order form.

You may enable automatic top-up, which authorises us to charge your saved payment method for further tokens as your balance runs low, subject to a monthly ceiling you set. We will never charge you more than that ceiling in a period, and you may change it or switch the feature off at any time. Automatic top-up reduces the chance of an interruption but does not guarantee against one: if a charge fails — including where your bank requires authentication you are not present to give — we will notify you and service will pause at the cap until payment succeeds.

4. Fees, billing and taxes

Fees are stated in US dollars and charged in advance for each billing period — monthly or annual, as selected. Purchases of additional tokens, including automatic top-ups, are charged at the time of purchase.

Subscriptions renew automatically for successive periods at the then-current price until cancelled. We will give at least 30 days' notice before a price change affecting your next renewal.

Payments are processed by our payment processor.

We are currently not registered for VAT, and prices are charged without VAT added. Where this changes — including where cross-border thresholds require us to register — any tax due will be shown before you confirm a purchase and stated on your invoice, and existing subscriptions will be notified before the change takes effect.

You are responsible for any withholding taxes, which do not reduce the amount due to us, and for any tax you owe in your own country on your purchase.

If a payment fails we may retry it, and may suspend the service after notice if it remains unpaid.

5. Cancellation

You can cancel at any time from your dashboard or by writing to contact@agent4.io. No further charges are made after you cancel.

Monthly plans. Cancellation takes effect at the end of the current month; the service continues until then.

Annual plans. You choose: let the term run to its end, or end it early and take the refund of unused whole months described in §6. Ending early stops access at that point.

6. Refunds

Monthly plans are non-refundable. A period already charged is not refunded, in whole or in part, and we do not refund unused quota or periods in which you did not use the service. A free plan is available so you can evaluate the service before paying for it.

Annual plans are refundable pro rata. If you cancel part-way through an annual term, we refund the unused whole months remaining, calculated from the date we receive the cancellation. The month in progress is not refunded, and any discount you received for paying annually is deducted from the refund — the months you used are charged at the monthly rate.

Refunds are issued to the original payment method, normally within 14 days.

Consumers. If you are a consumer in the EU or UK — or a Polish sole trader buying outside your professional specialty, who is treated as one — you have a statutory right to withdraw within 14 days of purchase. When you subscribe you are asked to confirm that you want the service to start immediately and that you understand this ends your withdrawal right once the service has been fully supplied. Where you have given that confirmation and we have begun providing the service, the withdrawal right no longer applies; where you have not, the 14-day right stands and we will refund you in full.

Nothing here limits your rights where the service is faulty or not as described.

Where we have not delivered. If we fail to provide the service and cannot put it right within a reasonable period, you may cancel and we will refund the unused part of what you paid, on a monthly or annual plan alike.

Discretion. We may issue a refund or credit in circumstances we consider fair, without setting a precedent for other cases.

Before a chargeback. If you think a charge is wrong, contact us at contact@agent4.io first — we will look at it promptly. Raising a dispute with your bank without contacting us costs us a fee whether or not the charge was correct, and we may suspend the account while it is resolved.

7. Your content, and who owns what

You retain all rights in the documents, configurations, prompts and other material you provide ("your content"), and in the conversations conducted through your tenant.

You grant us a limited, non-exclusive licence to host, copy, process and transmit your content solely to provide the service to you, and to comply with the law. That licence ends when the content is deleted, subject to ordinary backup rotation.

We do not use your content to train models for other customers.

You are responsible for having the rights to the content you upload, for the lawfulness of what your agents are configured to say, and for meeting the disclosure, licensing and regulatory obligations of your industry.

We retain all rights in the platform, its software and documentation. Feedback you send us may be used without restriction or obligation.

8. Your responsibilities toward your end users

Where your agents interact with your own customers, you are the data controller for that interaction. You are responsible for:

• Telling your end users, where any applicable law requires it, that they are talking to an automated system;
• Having a lawful basis for the personal data you collect through your agents;
• Handling your end users' data-subject requests, and for your own privacy notice.

Our processing on your behalf is governed by our Data Processing Agreement.

9. Acceptable use

You must not:

• Use the service unlawfully, or to produce or distribute unlawful content;
• Impersonate a person or organisation, or misrepresent an automated agent as a human where disclosure is required;
• Attempt to breach tenant or space isolation, access another customer's data, or probe, scan or circumvent our security or rate limits;
• Reverse engineer the platform, resell access outside an agreed partner or white-label arrangement, or use it to build a competing service;
• Upload malware, or content infringing another's rights;
• Use the service for automated abuse — bulk unsolicited messaging, scraping at a scale that degrades the service for others, or deliberately exhausting quotas to disrupt the platform.

Importing content from websites carries its own conditions — see section 22.

We do not monitor conversations routinely, and we do not review your content except where necessary to operate the service, to investigate a specific abuse report, or where the law requires it.

10. AI output

Agent replies are generated by machine from your content and the conversation. They can be inaccurate, incomplete or unsuitable for the situation, and we do not warrant that any reply is correct.

You are responsible for reviewing output before relying on it, and in particular for any answer touching regulated advice, safety, health, money or legal rights. Where a wrong answer would cause material harm, configure the agent to hand over to a person — the platform supports this, and using it is your decision.

11. Third-party services

The platform connects to third-party services you choose — model providers, messaging channels, CRMs and other systems reached over MCP or API. Their terms govern your use of them, and we are not responsible for their availability, content or handling of data.

12. Availability and support

We aim for high availability but do not promise uninterrupted service on standard plans. Maintenance, model-provider outages and factors outside our control can interrupt it. A service level agreement is available on enterprise plans.

Support is provided at the level stated for your plan.

13. Suspension and termination

We may suspend or terminate access if you materially breach these terms, if payment remains unpaid after notice, if your use threatens the security or stability of the platform, or where the law requires it. Except for serious or unlawful conduct, we will give notice and a reasonable chance to fix the problem first.

You can close your account at any time. On termination, access ends and your content is deleted in accordance with the Privacy Policy. Export your data before closing the account.

14. Confidentiality

Each party will keep the other's non-public information confidential and use it only for the purposes of these terms. This does not apply to information that is public through no fault of the recipient, independently developed, or required to be disclosed by law — in which case the recipient will, where legally permitted, give notice first.

15. Warranties and disclaimers

Each party warrants it has the authority to enter into these terms.

Except as expressly stated, the service is provided "as is", and to the fullest extent permitted by law we disclaim all other warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that agent output will be accurate.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

16. Limitation of liability

Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, or anticipated savings, however arising.

Subject to §15, each party's total aggregate liability arising out of these terms is limited to the fees you paid or owed in the twelve months preceding the event giving rise to the claim.

17. Indemnity

You will indemnify us against third-party claims arising from your content, from how your agents are configured or used, or from your breach of these terms or of applicable law — provided we notify you promptly, let you control the defence, and cooperate reasonably.

18. Changes to these terms

We may change these terms. Material changes take effect no earlier than 30 days after we post them and notify account holders by email. Continuing to use the service after they take effect means you accept them; if you do not, you may cancel before then under §5.

19. General

These terms, the pricing page and any order form are the entire agreement between us on this subject. If a provision is unenforceable, the rest stands. Failure to enforce a right is not a waiver of it.

You may not assign these terms without our consent; we may assign them to an affiliate or in connection with a merger or sale of the business. Nothing here creates a partnership, agency or employment relationship. Neither party is liable for failure caused by events beyond its reasonable control.

20. Governing law and disputes

These terms are governed by Polish law, and the courts competent for the seat of the company in Warsaw, Poland have jurisdiction.

Nothing here deprives a consumer of the protection of mandatory provisions of the law of their country of residence, or of the right to bring proceedings there. Consumers in the EU may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

We would rather resolve disputes directly — write to contact@agent4.io first.

21. Contact

SUCHKA Spółka z ograniczoną odpowiedzialnością ul. Stefana Batorego 18/108, 02-591 Warsaw, Poland KRS 0001219139 · NIP 7011295965 · REGON 543797920 · share capital PLN 5,000

contact@agent4.io

22. Importing content from websites

The platform can read the public pages of a website you specify and turn them into documents in your knowledge base.

You direct it, and you are responsible for where you point it. By starting an import you confirm that you have the right to copy and use the content for this purpose — because you own the site, because its licence permits it, because the material is in the public domain or is official public information, or because you have the rightholder's permission. We do not verify this and we cannot: whether a given use is permitted depends on facts only you have.

We provide the tool; we do not select the material. Section 17 (Indemnity) applies to claims arising from content you import, on the same terms as content you upload.

The importer identifies itself, honours robots.txt, and limits its request rate. These are operating measures, not commitments to you, and they do not substitute for your own assessment of whether an import is permitted.

If we receive a credible complaint about content you have imported, or a site operator asks us to stop, we may terminate the import, remove the imported documents, and — where the conduct is repeated or deliberate — suspend the feature or the account under section 13.

Imported content is your content under section 7. Importing changes nothing about who owns it.