A study-abroad agency stops losing leads between time zones
A study-abroad consultancy serving students across three time zones put an agent4.io agent on its website and Telegram. The agent answers program and visa questions from the agency's own counseling notes, profiles students, and runs per-school deadline reminders.
The starting point
Most inquiries arrived while counselors slept — students browsing at midnight, parents messaging from another continent. By morning, the hottest leads had already found answers elsewhere. Counselors spent their working hours re-explaining the same program comparisons and visa checklists.
What was deployed
- One counseling agent on the website widget and Telegram, answering in the student's language — the agency's clients switch freely between three of the platform's five built-in languages.
- The agency's school profiles, program comparisons, and visa FAQs as the knowledge base.
- A profiling playbook that collects grades, budget, target countries, and timeline, then books a counseling session with a structured profile attached.
- Per-school timeline follow-ups: essay milestones, document deadlines, and interview-prep reminders scheduled automatically for each signed student.
What changed
The midnight leads now get answers at midnight — and a booked consultation by morning. Counselors report that the repetitive 80% of their inbox is gone, and signed students stopped missing internal deadlines because the reminder cadence no longer depends on anyone's memory.
Multilingual support is built into the platform: the same agent served parents in one language and students in another, against the same case file.