Guest-preference and booking agents
An agent that remembers how each guest likes to be looked after — the usual drink, the corner table, the therapist they ask for, the dates that matter — books them in, and briefs your team before they walk through the door.
A guest profile that outlives the shift
After every conversation the agent writes down what it learned — the usual order, the table by the window, who they normally come with, how they like to be greeted — into one profile per guest that any member of your team can read.
A service brief, handed to a human
Before the booking, the agent turns that profile into a short brief for whoever is on shift — what to have ready, what to avoid, what to acknowledge. Your team still delivers the service; they just stop starting from zero.
Bookings, occasions, and the nudge back
It takes and changes bookings around the clock, remembers the birthday or anniversary that came up in conversation months ago, and opens the conversation again before the date rather than after it.
Recognition that reaches the right guests
Visit frequency and history are visible, so the small gestures — a comped glass, a note, an upgrade — get proposed to a manager for the guests who have earned them. The agent suggests; a person decides.
Every channel, one memory
Website widget, Telegram, and WhatsApp share a single record per guest, so someone who booked by WhatsApp last spring is recognised when they message on Instagram this autumn.
Where it fits
Restaurants and bars, entertainment venues, spas and treatment rooms — anywhere the experience is personal and the best guests are repeat guests. What makes those businesses feel expensive isn't the room; it's being remembered. "The usual?" is the whole product.
The problem is that being remembered has always depended on one person still being there. Your best host knows that table four's regular drinks Barolo, comes with his business partner on Thursdays, and never touches shellfish. None of that is written down. When they resign, the guest notices — and it reads as the business caring less.
Day to day
A guest messages to book. The agent takes the booking, and while it does, it picks up the details it always picks up: how many, what the occasion is, anything the kitchen or therapist should know. It files those against the guest, not against the booking.
Next visit, before service, whoever is on shift gets the brief: this is their fourth visit this quarter, they asked for the same therapist last time, they mentioned an anniversary in March. Your team walks in already knowing. And when the agent hears something new — a preference, a complaint, a date worth noting — it reports it back into the profile instead of letting it evaporate at the end of the shift.
What this looks like
A wine bar with 300 regulars. A guest messages on Instagram at 1am to book Thursday. The agent takes it, and notes that he mentions his partner is coming — the same partner from the March booking. Thursday afternoon the floor manager's brief says: fourth visit this quarter, drinks Barolo, sat at the window last twice, partner's birthday was mentioned in March. The bottle is decanted before they sit down. Nobody on shift that night had ever served him.
A treatment studio with six therapists. A client books a massage through WhatsApp and mentions a shoulder injury that's been flaring up. The agent files it and flags it on the booking. Her regular therapist is off that week; the one covering reads the brief, confirms the injury with her at the start of the session rather than discovering it mid-treatment, and works around it. She rebooks before leaving.
What stays in your control
Two things this agent deliberately does not do.
It does not make dietary or medical calls. Allergies, intolerances, and health conditions are surfaced as flags on the booking for your staff to confirm with the guest in person — never quietly acted on, never treated as settled fact because someone typed it once. This is the one place where a stale memory is dangerous, so it is designed to prompt a human, not to replace one.
It does not spend your goodwill for you. Comps, upgrades, and gifts are proposed to a manager with the reason attached. Nothing goes out because a model decided a guest looked valuable.
Guest preference data is personal, and consumer privacy rules treat it that way. Profiles live in your tenant, you decide what is collected and how long it is kept, and a guest's record can be exported or deleted on request.
This is the sharpest version of what the platform does everywhere else: memory that belongs to the business rather than to whoever is on shift. See Relationship continuity.